Fair refunds for a digital product
Last updated November 4, 2026
Early-access purchases
If a paid SongShelf feature does not work as described and our support team cannot resolve the problem, you may request a refund within 14 days of purchase.
Before requesting a refund
Please include the order email, browser version, extension version, and a short description of the problem. Do not send passwords, cookies, account tokens, or private music files.
Non-refundable situations
Refunds may be declined where a purchase has been substantially used, a downloadable license has been shared or resold, the request concerns a feature not included in the purchased plan, or the software was used in violation of these terms.
Payment processor
When live checkout is enabled, our order process will be conducted by our online reseller Paddle.com. Paddle.com will be the Merchant of Record for these orders and will handle payment-related customer service and approved refunds.
Contact
A dedicated support address will be published before paid checkout is activated.